Returns & Refunds Policy

At Best Online Shop BD, we are committed to delivering 100% original and high-quality products to ensure your satisfaction. However, we understand that there may be situations where you need to return or request a refund. Please read our Returns & Refunds policy carefully to understand how we handle returns, exchanges, and refunds.

1. Returns Policy

We offer returns only in the following circumstances:

  • Defective or Damaged Products: If your product arrives defective, damaged, or with any manufacturing fault, you are eligible for a return.
  • Incorrect Item Delivered: If you receive the wrong product, you can return it for a full exchange.

To request a return, please make sure the following conditions are met:

  • HOLD Requests: Returns will only be allowed on spot products that were specifically requested to be held before delivery.
  • Product Condition: The product must be in its original, unused, and undamaged condition with all tags, packaging, and accessories intact.
  • Notification Timeframe: Returns must be requested within 48 hours of receiving the product.

2. How to Request a Return

If you believe your product qualifies for a return, please follow these steps:

  1. Contact us via email at contact@bestonlineshopbd.com or WhatsApp us at within 48 hours of receiving the product.
  2. Provide the following information:
    • Your order number
    • Product name and description
    • Reason for the return (defective, damaged, incorrect item)
    • Photos of the product showing the issue (if applicable)
  3. Our customer support team will review your request and provide further instructions for returning the product.

3. Refund Policy

  • No Refund on Canceled Orders: Once an order is confirmed, it cannot be canceled. Additionally, if you cancel the order after making an advance payment, we will not refund the payment.
  • Refunds for Defective Items: If your item qualifies for a return due to a defect or fault, we will offer a full refund or a replacement, based on your preference and stock availability.
  • Refund Processing: If you are eligible for a refund, the amount will be refunded via the same payment method used for the original purchase (such as bKash, bank transfer, etc.). Please allow 5-7 business days for the processing of refunds.

4. Exchange Policy

  • If you received a product that is defective or incorrect, we will exchange it for the correct item, subject to availability.
  • Exchanges are only possible for defective or wrong items, not for change of mind or preference.

5. Important Notes

  • Check Your Parcel: We strongly advise you to check the parcel in front of the delivery person at the time of delivery. If you notice any damage, defect, or missing items, please report it immediately to the delivery person and contact us.
  • No Complaints After Delivery: Once the delivery person leaves, no complaints or returns will be accepted.
  • Advance Payment: Please note that new customers are required to make advance payments. We do not issue refunds for cancellations after an order has been confirmed.

7. Contact Us

If you have any questions or concerns regarding our Returns & Refunds policy, feel free to reach out to our customer support team. We are here to assist you.

We aim to ensure a smooth and satisfying shopping experience for you. Thank you for choosing Best Online Shop BD!

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